Hotlines

Deutsche Börse: general queries about Deutsche Börse Group and its web site

+49-(0) 69-2 11-1 16 70

-

info@deutsche-boerse.com

9 a.m.–
6 p.m.

Capital Markets Academy-Hotline: queries about seminars and other training courses

+49-(0) 69-2 11-1 37 67

+49-(0) 69-2 11-1 37 63

academy@deutsche-boerse.com

academy@eurexchange.com

9 a.m.–
6 p.m.

Eurex Internet Helpdesk: queries about the Eurex web site

+41-(0)58 854 29 68

+41-(0)58 854 29 91

info@eurexchange.com

9 a.m.–
6 p.m.

Historical Prices, turnover figures, statistics and general enquiries concerning Market Data & Analytics: Customer Service Info Operations

+49-(0) 69-2 11-1 18 00

+49-(0) 69-2 11-1 45 01

customer.service@deutsche-boerse.com

8 a.m.–
8 p.m.

Investor-Hotline Trading Surveillance (HUEST)

+49-(0) 69-2 11-1 13 10

+49-(0) 69-2 11-1 42 98

huest@deutsche-boerse.com

9 a.m.–
8 p.m.

Publication Hotline: queries about publication orders

+49-(0) 69-2 11-1 15 10

+49-(0) 69-2 11-1 15 11

publication.hotline@
deutsche-boerse.com

9 a.m.–
5 p.m.

Visitors Center: queries about visits to the Frankfurt Stock Exchange

+49-(0) 69-2 11-1 15 15

+49-(0) 69-2 11-1 15 11

visitors.center@deutsche-boerse.com

9 a.m.–
5 p.m.

Applicants Hotline: queries on job applications to Deutsche Börse Group

+49-(0) 69-2 11-1 18 10

-

8.30 a.m.–
5.30 p.m.

Issuers, Partner Companies, Institutional Investors, Corporate Finance: primary market hotline for Going and Being Public queries

+49-(0) 69-2 11-1 88 88

+49-(0) 69-2 11-1 43 33

issuerrelations@deutsche-boerse.com

9 a.m.–
5 p.m.

Issuers: Information from the FWB Frankfurt Stock Exchange prior to posting ad-hoc disclosures or company takeovers/WpÜG announcements/corporate news

+49-(0) 69-2 11-1 36 90

+49-(0) 69-2 11-1 36 81

7.45 a.m.–
8.00 p.m.

Journalists: media relations hotline

+49-(0) 69-2 11-1 15 00

+49-(0) 69-2 11-1 15 01

media-relations@deutsche-boerse.com

9.30 a.m.–
7 p.m.

Trading Members (Floor and Xetra): Hotline for new admissions and cash market products

+49-(0) 69-2 11-1 15 50

+49-(0) 69-2 11-1 44 64

-

9 a.m.–
6 p.m.

Access Products Product Management

+49-(0) 69-2 11-1 16 90

+49-(0) 69-2 11-61 16 90

accessproducts@deutsche-boerse.com

9 a.m.–
5 p.m.

ExServes Coordination

+49-(0) 69-2 11-1 10 70

+49-(0) 69-2 11-61 10 71

exserves@deutsche-boerse.com

9 a.m.–
6 p.m.

Market Data & Analytics
Front Office Data & Analytics: information about market data dissemination

+49-(0) 69-2 11-1 34 40

+49-(0) 69-2 11-1 44 79

mda.frontoffice@deutsche-boerse.com

9 a.m.–
5 p.m.

Vestima+ -Helpdesk

+352-243-32833

+352-243-632833

csvestima@clearstream.com

8 a.m.–
6 p.m.

Xemac hotline

+49-(0) 69-2 11-1 14 10

+49-(0) 69-2 11-61 31 80

xemac@clearstream.com

8 a.m.–
6 p.m.

XTF hotline: queries about exchange-traded funds

+49-(0) 69-2 11-1 10 80

-

xtf@deutsche-boerse.com

9 a.m.–
6 p.m.

Access Products: Product Management

+49-(0) 69-2 11-1 16 90

+49-(0) 69-2 11-61 16 90

accessproducts@deutsche-boerse.com

9 a.m.–
5 p.m.

CBF (CASCADE): Customer Service Domestic

+49-(0) 69-2 11-1 11 77

+49-(0) 69-2 11-61 11 77

csdomestic@
clearstream.com

8 a.m.–
7 p.m.

CBF (Creation): Customer Service International Settlement

+49-(0) 69-2 11-1 83 20
+49-(0) 69-2 11-1 83 40

+49-(0) 69-2 11-61 83 20
+49-(0) 69-2 11-61 83 40

csfra.int@clearstream.com

8 a.m.–
6 p.m.

CBF (Creation): Customer Service International Custody

+49-(0) 69-2 11-1 83 50
+49-(0) 69-2 11-1 83 70

+49-(0) 69-2 11-61 83 50
+49-(0) 69-2 11-61 83 70

csfra.int@clearstream.com

8 a.m.–
6 p.m.

CCP: Functional Helpdesk

+49-(0) 69-2 11-1 19 40

+49-(0) 69-2 11-1 43 34

clearing@eurexchange.com

7 a.m.–
7 p.m.

CCP: Technical Support

+49-(0) 69-2 11-1 28 00

+49-(0) 69-2 11-1 84 01

cts@deutsche-boerse.com

6 a.m.–
10 p.m.

Customer Service Frankfurt: Connectivity Support

+49-(0) 69-2 11-1 15 90

+49-(0) 69-2 11-6 1 15 90

connectfrankfurt@clearstream.com

Mon. - Fri.
8 a.m.–
6 p.m.

DWP Technical Helpdesk

+49-(0) 69-2 11-1 77 00

+49-(0) 69-2 11-1 35 21

dwpsupport@deutsche-boerse.com

24 hours

EEX Intraday Energy Trading: Technical Support

+49-(0) 69-2 11-1 48 48

+49-(0) 69-2 11-1 10 01

technical.support@deutsche-boerse.com

24 hours

Eurex: Technical Support

+49-(0) 69-2 11-1 12 00 - international
+1 312-544-1100 - in the US

+49-(0) 69-2 11-1 12 01 - international
+1-312-544-1211 - in the US

cts@deutsche-boerse.com

6 a.m.–
10 p.m.

ExServes: Coordination

+49-(0) 69-2 11-1 10 70

+49-(0) 69-2 11-61 10 71

exserves@deutsche-boerse.com

9 a.m.–
6 p.m.

Host via Internet: Technical Support

+49-(0) 69-2 11-1 10 00

+49-(0) 69-2 11-1 10 01

technical.support@deutsche-boerse.com

6 a.m.–
10 p.m.

IP Products: Technical Support

+49-(0) 69-2 11-1 18 80

+49-(0) 69-2 11-1 12 01

cts@deutsche-boerse.com

6 a.m.–
10 p.m.

Mainframe Services: Technical Support

+49-(0) 69-2 11-1 10 00

+49-(0) 69-2 11-1 10 01

technical.support@deutsche-boerse.com

6 a.m.–
10 p.m.

Markets Vienna: Technical Support

cts@deutsche-boerse.com

Member Services & Admission: derivatives market hotline (Eurex queries, connection, admission, Eurex member changes, functional member readiness)

+49-(0) 69-2 11-1 17 00

+49-(0) 69-2 11-1 17 01

customer.support@
eurexchange.com

9 a.m.–
6 p.m.

Member Services & Admission: secondary market hotline (Xetra queries, connection, admission, Xetra member changes, functional member readiness)

+49-(0) 69-2 11-1 16 40

+49-(0) 69-2 11-1 16 41

customer.support@
deutsche-boerse.com

9 a.m.–
6 p.m.

Scoach Market Supervision: Hotline for questions regarding the trading of structured products

+49-(0) 69-2 11-1 93 33

+49-(0) 69-2 11-1 44 11

scoach.trading@deutsche-boerse.com

7.30 a.m.–
20.30 p.m.

Scoach: Technical Support

+49-(0) 69-2 11-1 55 55

+49-(0) 69-2 11-1 66 66

cts@deutsche-boerse.com

6 a.m.–
22 p.m.

SNA-Services: (Clearstream Banking, Services Frankfurt, Braintrade, Xontro, BWS) Technical Support

+49-(0) 69-2 11-1 10 00

+49-(0) 69-2 11-1 10 01

technical.support@deutsche-boerse.com

6 a.m.–
10 p.m.

SWIFT-Service-Bureau: Technical Helpdesk

+49-(0) 69-2 11-1 31 23

+49-(0) 69-2 11-1 29 61

swift_sb@deutsche-boerse.com

7 a.m.–
6 p.m.

TRICE: Info Operations

+49-(0) 69-2 11-1 13 20

+49-(0) 69-2 11-1 13 21

trice@deutsche-boerse.com

8 a.m.–
6 p.m.

VALUES API: Support

cts@deutsche-boerse.com

8 a.m.–
6 p.m.

Vestima+ -Helpdesk

+352-243-32833

+352-243-632833

csvestima@clearstream.com

8 a.m.–
6 p.m.

Vestima+ Connectivity Helpdesk

+352-243-38110

+352-243-638110

connectlux@clearstream.com

8 a.m.–
6 p.m.

WSS: Info Operations

+49-(0) 69-2 11-1 11 60

+49-(0) 69-2 11-1 34 81

wss@deutsche-boerse.com

8 a.m.–
5 p.m.

Xemac: Operations

+49-(0) 69-2 11-1 14 10

+49-(0) 69-2 11-61 31 80

xemac@clearstream.com

8 a.m.–
6 p.m.

Xemac: Technical Support

+49-(0) 69-2 11-1 19 10

+49-(0) 69-2 11-1 10 01

technical.support@deutsche-boerse.com

6 a.m.–
10 p.m.

Xemac: Connection and Change Management

+49-(0) 69-2 11-1 17 30

+49-(0) 69-2 11-1 39 71

tmr-zos@deutsche-boerse.com

8 a.m.–
6 p.m.

Xentric: Technical Support

+49-(0) 69-2 11-1 80 80

+49-(0) 69-2 11-61 80 80

xentric@deutsche-boerse.com

6 a.m.–
10 p.m.

Xetra: Market Supervision and Functional Helpdesk

+49-(0) 69-2 11-1 14 00

+49-(0) 69-2 11-1 14 01

xetrahelpdesk@deutsche-boerse.com

7.30 a.m.–
20.30 p.m.

Xetra: Technical Support

+49-(0) 69-2 11-1 84 00

+49-(0) 69-2 11-1 84 01

cts@deutsche-boerse.com

6 a.m.–
10 p.m.

XontroBroker Interface: Technical Support

+49-(0) 69-2 11-1 12 81

+49-(0) 69-2 11-1 10 01

xontrohelp@deutsche-boerse.com

6 a.m.–
10 p.m.

Xontro Broker Interface: Connection and Change Management

+49-(0) 69-2 11-1 17 30

+49-(0) 69-2 11-1 39 71

tmr-zos@deutsche-boerse.com

8 a.m.–
5 p.m.*

z/OS-Connections

+49-(0) 69-2 11-1 17 30

+49-(0) 69-2 11-1 39 71

tmr-zos@deutsche-boerse.com

8 a.m.–
5 p.m.*