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Hotlines

Deutsche Börse Group answers customer and general enquiries in a fast and comprehensive manner. Dedicated hotline teams are available for individual topics.

The technical (key) account manager can be contacted either by the dedicated VIP numbers (available in the Service Portal) or via the hotlines.

Unless otherwise stated, the hotlines can be reached on all trading days. All times are given in CET.

HotlinePhoneFaxE-mailService Times

 

*Monday to Friday, except on German public holidays

Access Products: Product Management

+49-(0) 69-2 11-1 16 90

+49-(0) 69-2 11-61 16 90

accessproducts@deutsche-boerse.com

9 a.m.–
5 p.m.

CBF (CASCADE): Customer Service Domestic

+49-(0) 69-2 11-1 11 77

+49-(0) 69-2 11-61 11 77

csdomestic@
clearstream.com

8 a.m.–
7 p.m.

CBF (Creation): Customer Service International Settlement

+49-(0) 69-2 11-1 83 20
+49-(0) 69-2 11-1 83 40

+49-(0) 69-2 11-61 83 20
+49-(0) 69-2 11-61 83 40

csfra.int@clearstream.com

8 a.m.–
6 p.m.

CBF (Creation): Customer Service International Custody

+49-(0) 69-2 11-1 83 50
+49-(0) 69-2 11-1 83 70

+49-(0) 69-2 11-61 83 50
+49-(0) 69-2 11-61 83 70

csfra.int@clearstream.com

8 a.m.–
6 p.m.

CCP: Functional Helpdesk

+49-(0) 69-2 11-1 19 40

+49-(0) 69-2 11-1 43 34

clearing@eurexchange.com

7 a.m.–
7 p.m.

CCP: Technical Support

+49-(0) 69-2 11-1 28 00

+49-(0) 69-2 11-1 12 01

cts@deutsche-boerse.com

6 a.m.–
10 p.m.

Customer Service Frankfurt: Connectivity Support

+49-(0) 69-2 11-1 15 90

+49-(0) 69-2 11-6 1 15 90

connectfrankfurt@clearstream.com

Mon. - Fri.
8 a.m.–
6 p.m.

DWP Technical Helpdesk

+49-(0) 69-2 11-1 77 00

+49-(0) 69-2 11-1 35 21

dwpsupport@deutsche-boerse.com

24 hours

EEX Intraday Energy Trading: Technical Support

+49-(0) 69-2 11-1 48 48

+49-(0) 69-2 11-1 10 01

technical.support@deutsche-boerse.com

24 hours

Eurex: Technical Support

+49-(0) 69-2 11-1 12 00
+1 312-544-1100 - in the US

+49-(0) 69-2 11-1 12 01
+1-312-544-1211 - in the US

cts@deutsche-boerse.com

6 a.m.–
10 p.m.

Eurex Vienna: Technical Support

+49-(0) 69-2 11-1 17 40 +49-(0) 69-2 11-1 12 01

cts@deutsche-boerse.com

6 a.m.–
10 p.m.

ExServes: Coordination

+49-(0) 69-2 11-1 10 70

+49-(0) 69-2 11-61 10 71

exserves@deutsche-boerse.com

10 a.m.–
5 p.m.

Host via Internet: Technical Support

+49-(0) 69-2 11-1 10 00

+49-(0) 69-2 11-1 10 01

technical.support@deutsche-boerse.com

6 a.m.–
10 p.m.

IP Products: Technical Support

+49-(0) 69-2 11-1 18 80

+49-(0) 69-2 11-1 12 01

cts@deutsche-boerse.com

6 a.m.–
10 p.m.

Mainframe Services: Technical Support

+49-(0) 69-2 11-1 10 00

+49-(0) 69-2 11-1 10 01

technical.support@deutsche-boerse.com

6 a.m.–
10 p.m.

Member Services & Admission: derivatives market hotline (Eurex queries, connection, admission, Eurex member changes, functional member readiness)

+49-(0) 69-2 11-1 17 00

+49-(0) 69-2 11-1 17 01

customer.support@
eurexchange.com

9 a.m.–
6 p.m.

Member Services & Admission: secondary market hotline (Xetra queries, connection, admission, Xetra member changes, functional member readiness)

+49-(0) 69-2 11-1 16 40

+49-(0) 69-2 11-1 16 41

customer.support@
deutsche-boerse.com

9 a.m.–
6 p.m.

Scoach Market Supervision: Hotline for questions regarding the trading of structured products

+49-(0) 69-2 11-1 93 33

+49-(0) 69-2 11-1 44 11

scoach.trading@deutsche-boerse.com

7.30 a.m.–
8.30 p.m.

Scoach: Technical Support

+49-(0) 69-2 11-1 55 55

+49-(0) 69-2 11-1 12 01

cts@deutsche-boerse.com

6 a.m.–
10 p.m.

SNA-Services: (Clearstream Banking, Services Frankfurt, Braintrade, Xontro, BWS) Technical Support

+49-(0) 69-2 11-1 10 00

+49-(0) 69-2 11-1 10 01

technical.support@deutsche-boerse.com

6 a.m.–
10 p.m.

SWIFT-Service-Bureau: Technical Helpdesk

+49-(0) 69-2 11-1 31 23

+49-(0) 69-2 11-1 29 61

swift_sb@deutsche-boerse.com

7 a.m.–
6 p.m.

TRICE: Back Office Data & Analytics

+49-(0) 69-2 11-1 13 20

+49-(0) 69-2 11-1 77 45

trice@deutsche-boerse.com

8 a.m.–
6 p.m.

Vestima+ -Helpdesk

+352-243-32833

+352-243-632833

csvestima@clearstream.com

8 a.m.–
6 p.m.

Vestima+ Connectivity Helpdesk

+352-243-38110

+352-243-638110

connectlux@clearstream.com

8 a.m.–
6 p.m.

WSS: Operation

+49-(0) 69-2 11-1 11 60

+49-(0) 69-2 11-1 77 45

wss@deutsche-boerse.com

8 a.m.–
5 p.m.

Xemac: Operations

+49-(0) 69-2 11-1 14 10

+49-(0) 69-2 11-61 31 80

xemac@clearstream.com

8 a.m.–
6 p.m.

Xemac: Technical Support

+49-(0) 69-2 11-1 19 10

+49-(0) 69-2 11-1 10 01

technical.support@deutsche-boerse.com

6 a.m.–
10 p.m.

Xemac: Connection and Change Management

+49-(0) 69-2 11-1 17 30

+49-(0) 69-2 11-1 39 71

tmr-zos@deutsche-boerse.com

8 a.m.–
6 p.m.

Xentric: Technical Support

+49-(0) 69-2 11-1 80 80

+49-(0) 69-2 11-61 80 80

xentric@deutsche-boerse.com

6 a.m.–
10 p.m.

Xetra: Market Supervision and Functional Helpdesk

+49-(0) 69-2 11-1 14 00

+49-(0) 69-2 11-1 14 01

xetrahelpdesk@deutsche-boerse.com

7.30 a.m.–
8.30 p.m.

Xetra: Technical Support

+49-(0) 69-2 11-1 84 00

+49-(0) 69-2 11-1 12 01

cts@deutsche-boerse.com

6 a.m.–
10 p.m.

Xetra Vienna: Technical Support +49-(0) 69-2 11-1 17 40 +49-(0) 69-2 11-1 12 01

cts@deutsche-boerse.com

6 a.m.–
10 p.m.

XontroBroker Interface: Technical Support

+49-(0) 69-2 11-1 12 81

+49-(0) 69-2 11-1 10 01

xontrohelp@deutsche-boerse.com

6 a.m.–
10 p.m.

Xontro Broker Interface: Connection and Change Management

+49-(0) 69-2 11-1 17 30

+49-(0) 69-2 11-1 39 71

tmr-zos@deutsche-boerse.com

8 a.m.–
5 p.m.*

z/OS-Connections

+49-(0) 69-2 11-1 17 30

+49-(0) 69-2 11-1 39 71

tmr-zos@deutsche-boerse.com

8 a.m.–
5 p.m.*

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