ExServes RSM* Professional gives the customer the option of outsourcing the system administration of essential parts of his trading environment to Deutsche Börse Systems AG.

The offering encompasses proactive system management with continuous remote system monitoring and maintenance as well as an update service for the exchange applications of the trading systems (MISS) and operating system. The monitoring system constantly checks the status of the systems and immediately informs the ExServes Operations Team about any errors with a view to their correction.

This is offered by ExServes RSM Professional…

	release Update Service of exchange applications on the trading systems of the customer (MISS), including patches and hot fixes
	implementation of the required operating system updates including service packs and hot fixes
	use of advanced agent technology for continuous system monitoring and maintenance of:

         - the applications of the trading system
        - the MISS
        - the network environment including routers

	qualified expert staff for immediate error analysis and correction
	user administration on the operating system level
	replacement service for defective hardware.

…and these are the benefits for the customer:

	cost savings through relief of internal resources
	high availability and operational safety
	early detection of irregularities and system incidents
	automatic restoration after failures
	concentration on core competencies
	long-standing experience of the ExServes Operations Teams and use of advanced technologies.

* RSM: Remote System Management