Access Products: Produktmanagement | | +49-(0) 69-2 11-1 16 90 | | +49-(0) 69-2 11-61 16 90 | | accessproducts@deutsche-boerse.com | | 9–17 Uhr | |
CBF (CASCADE): Customer Service Domestic | | +49-(0) 69-2 11-1 11 77 | | +49-(0) 69-2 11-61 11 77 | | csdomestic@
clearstream.com | | 8–19 Uhr | |
CBF (Creation): Customer Service International Settlement
| | +49-(0) 69-2 11-1 83 20
+49-(0) 69-2 11-1 83 40 | | +49-(0) 69-2 11-61 83 20
+49-(0) 69-2 11-61 83 40 | | csfra.int@clearstream.com | | 8–18 Uhr | |
CBF (Creation): Customer Service International Custody | | +49-(0) 69-2 11-1 83 50
+49-(0) 69-2 11-1 83 70 | | +49-(0) 69-2 11-61 83 50
+49-(0) 69-2 11-61 83 70 | | csfra.int@clearstream.com | | 8–18 Uhr | |
CCP: Functional Helpdesk | | +49-(0) 69-2 11-1 19 40 | | +49-(0)69-2 11-1 43 34 | | clearing@eurexchange.com | | 7–19 Uhr | |
CCP: Technical Support | | +49-(0) 69-2 11-1 28 00 | | +49-(0) 69-2 11-1 84 01 | | xetra-help@deutsche-boerse.com | | 6–22 Uhr | |
CCP: Connection and Change Management | | +49-(0) 69-2 11-1 17 10 | | +49-(0) 69-2 11-1 17 11 | | cts@deutsche-boerse.com | | 8–18 Uhr | |
Customer Service Connectivity | | +49-(0) 69-2 11-1 15 90 | | +49-(0) 69-2 11-61 15 90 | | connectfrankfurt@
clearstream.com | | 8–18 Uhr | |
DWP Technical Helpdesk | | +49-(0) 69-2 11-1 77 00 | | +49-(0) 69-2 11-1 35 21 | | dwpsupport@deutsche-boerse.com | | 6–22 Uhr | |
EEX Intraday Energy Trading: Technical Support | | +49-(0) 69-2 11-1 48 48 | | +49-(0) 69-2 11-1 10 01 | | technical.support@deutsche-boerse.com | | 0–24 Uhr | |
Eurex: Technical Support | | +49-(0) 69-2 11-1 12 00 - International
+1 312-544-1100 - USA | | +49-(0) 69-2 11-1 12 01 - International
+1 312-544-1211 - USA | | eurex-help@deutsche-boerse.com | | 6–22 Uhr | |
Eurex: Connection and Change Management | | +49-(0) 69-2 11-1 17 10 | | +49-(0) 69-2 11-1 17 11 | | cts@deutsche-boerse.com | | 8–18 Uhr | |
ExServes: Coordination | | +49-(0) 69-2 11-1 10 70 | | +49-(0) 69-2 11-61 10 71 | | exserves@deutsche-boerse.com | | 9–18 Uhr | |
ExServes: RSM Support | | +49-(0) 69-2 11-1 19 99
+1-312-544-1199 | | +49-(0) 69-2 11-61 10 71
+1-312-544-1123 | | rsm-ops@deutsche-boerse.com | | Montag 1Uhr bis Samstag 2 Uhr MEZ (Sonntag 18 Uhr bis Freitag 19 Uhr Central Standard Time) | |
Host via Internet: Technical Support | | +49-(0) 69-2 11-1 10 00 | | +49-(0) 69-2 11-1 10 01 | | technical.support@deutsche-boerse.com | | 6–22 Uhr | |
IP Products: Technical Support | | +49-(0) 69-2 11-1 18 80 | | +49-(0) 69-2 11-1 10 01 | | technical.support@deutsche-boerse.com | | 6–22 Uhr | |
Mainframe Services: Technical Support | | +49-(0) 69-2 11-1 10 00 | | +49-(0) 69-2 11-1 10 01 | | technical.support@deutsche-boerse.com | | 6–22 Uhr | |
Member Services & Admission: Hotline für Teilnehmerfragen betreffend Eurex (z.B. Anbindung, Zulassung, Änderungen von Eurex-Teilnehmern, Functional Member Readiness, Vendoren) | | +49-(0) 69-2 11-1 17 00 | | +49-(0) 69-2 11-1 17 01 | | customer.support@
eurexchange.com | | 9–18 Uhr | |
Member Services & Admission: Hotline für Teilnehmerfragen betreffend den Sekundärmarkt ( z.B. Anbindung, Zulassung, Änderungen von Xetra-Teilnehmern, Functional Member Readiness). | | +49-(0) 69-2 11-1 16 40 | | +49-(0) 69-2 11-1 16 41 | | customer.support@ deutsche-boerse.com | | 9–18 Uhr | |
Scoach Market Supervision: Hotline für funktionale Fragen zum Handel von strukturierten Produkten | | +49-(0) 69-2 11-1 93 33 | | +49-(0) 69-2 11-1 44 11 | | | | 7.30–
20.30 Uhr | |
Scoach: Technical Support | | +49-(0) 69-2 11-1 55 55 | | +49-(0) 69-2 11-1 66 66 | | xetra-help@deutsche-boerse.com | | 6–22 Uhr | |
SNA-Services: (Clearstream Banking, Services Frankfurt, Braintrade, Xontro, BWS) Technical Support | | +49-(0) 69-2 11-1 10 00 | | +49-(0) 69-2 11-1 10 01 | | technical.support@deutsche-boerse.com | | 6–22 Uhr | |
SWIFT-Service-Bureau: Technical Helpdesk | | +49-(0) 69-2 11-1 31 23 | | +49-(0) 69-2 11-1 29 61 | | swift_sb@deutsche-boerse.com | | 7–18 Uhr | |
TRICE: Info Operations | | +49-(0) 69-2 11-1 13 20 | | +49-(0) 69-2 11-1 13 21 | | trice@deutsche-boerse.com | | 8–18 Uhr | |
US Futures Exchange: Technical Support | | +1-312-544-1110 | | +1-312-544-1211 | | USFE-Help@usfe.com | | Montag 1 Uhr bis Samstag 2 Uhr MEZ (Sonntag 18 Uhr bis Freitag 19 Uhr Central Standard Time) | |
US Futures Exchange: Connection and Change Management Europe | | +49-(0) 69-2 11-1 17 10 | | +49-(0) 69-2 11-1 17 11 | | cts@deutsche-boerse.com | | 8–18 Uhr | |
US Futures Exchange: Connection and Change Management US | | +1-312-544-1110 | | +1-312-544-1211 | | cts@deutsche-boerse.com | | 8–17 Uhr
(Central Standard Time) | |
VALUES API: Support | | | | | | technical.support@deutsche-boerse.com | | 8–18 Uhr | |
Vestima+ -Helpdesk | | +352-243-32833 | | +352-243-632833 | | csvestima@clearstream.com | | 8–18 Uhr | |
Vestima+ Connectivity Helpdesk | | +352-243-38110 | | +352-243-638110 | | connectlux@clearstream.com | | 8–18 Uhr | |
WSS: Info Operations | | +49-(0) 69-2 11-1 11 60 | | +49-(0) 69-2 11-1 34 81 | | wss@deutsche-boerse.com | | 8–17 Uhr | |
Xemac: Operations | | +49-(0) 69-2 11-1 14 10 | | +49-(0) 69-2 11-61 31 80 | | xemac@clearstream.com | | 8–18 Uhr | |
Xemac: Technical Support | | +49-(0) 69-2 11-1 19 10 | | +49-(0) 69-2 11-1 10 01 | | technical.support@deutsche-boerse.com | | 6–22 Uhr | |
Xemac: Connection and Change Management | | +49-(0) 69-2 11-1 17 10 | | +49-(0) 69-2 11-1 17 11 | | cts@deutsche-boerse.com | | 8–18 Uhr | |
Xentric: Technical Support | | +49-(0) 69-2 11-1 80 80 | | +49-(0) 69-2 11-61 80 80 | | xentric@deutsche-boerse.com | | 6–22 Uhr | |
Xetra: Market Supervision und Functional Helpdesk | | +49-(0) 69-2 11-1 14 00 | | +49-(0) 69-2 11-1 14 01 | | xetrahelpdesk@deutsche-boerse.com | | 7.30–
20.30 Uhr | |
Xetra: Technical Support | | +49-(0) 69-2 11-1 84 00 | | +49-(0) 69-2 11-1 84 01 | | xetra-help@deutsche-boerse.com | | 6–22 Uhr | |
Xetra: Connection and Change Management | | +49-(0) 69-2 11-1 17 10 | | +49-(0) 69-2 11-1 17 11 | | cts@deutsche-boerse.com | | 8–18 Uhr | |
Xetra Wien: Technical Support | | +49-(0) 69-2 11-1 17 40 | | +49-(0) 69-2 11-1 84 01 | | xetra-help@deutsche-boerse.com | | 6–22 Uhr | |
Xetra Wien: Connection and Change Management | | +49-(0) 69-2 11-1 17 10 | | +49-(0) 69-2 11-1 17 11 | | cts@deutsche-boerse.com | | 8–18 Uhr | |
Xontro Makler Schnittstelle: Technical Support | | +49-(0) 69-2 11-1 12 81 | | +49-(0) 69-2 11-1 10 01 | | xontrohelp@deutsche-boerse.com | | 6–22 Uhr | |
Xontro Makler Schnittstelle: Connection and Change Management | | +49-(0) 69-2 11-1 17 30 | | +49-(0) 69-2 11-1 39 71 | | cts@deutsche-boerse.com | | 8–17 Uhr* | |
z/OS-Connections | | +49-(0) 69-2 11-1 17 30 | | +49-(0) 69-2 11-1 39 71 | | cts@deutsche-boerse.com | | 8–17 Uhr | |
