Service Level Agreements (SLAs) govern not only the type, extent and cooperation of the contract, but also benchmarks and other agreements between the client and service provider. But, without corresponding controls, negotiated SLAs are like a saw without teeth. Our approach to SLA Management conserves resources and is target-oriented. The result: SLAs that meet the requirements of BaFin and § 25 a of the German Banking Act. From the very beginning of the process we consider how best to implement effective controls.

Only with an integrated approach will SLA Management achieve the goal of being pragmatic, practical and easily managed. Using our SLA screening we are able to assess and report the customer’s actual requirements in SLA Management within two weeks.