Access Products: Product Management | | +49-(0) 69-2 11-1 16 90 | | +49-(0) 69-2 11-61 16 90 | | accessproducts@deutsche-boerse.com | | 9 a.m.–
5 p.m. | |
CBF (CASCADE): Customer Service Domestic | | +49-(0) 69-2 11-1 11 77 | | +49-(0) 69-2 11-61 11 77 | | csdomestic@
clearstream.com | | 8 a.m.–
7 p.m. | |
CBF (Creation): Customer Service International Settlement | | +49-(0) 69-2 11-1 83 20
+49-(0) 69-2 11-1 83 40 | | +49-(0) 69-2 11-61 83 20
+49-(0) 69-2 11-61 83 40 | | csfra.int@clearstream.com | | 8 a.m.–
6 p.m. | |
CBF (Creation): Customer Service International Custody | | +49-(0) 69-2 11-1 83 50
+49-(0) 69-2 11-1 83 70 | | +49-(0) 69-2 11-61 83 50
+49-(0) 69-2 11-61 83 70 | | csfra.int@clearstream.com | | 8 a.m.–
6 p.m. | |
CCP: Functional Helpdesk | | +49-(0) 69-2 11-1 19 40 | | +49-(0) 69-2 11-1 43 34 | | clearing@eurexchange.com | | 7 a.m.–
7 p.m. | |
CCP: Technical Support | | +49-(0) 69-2 11-1 28 00 | | +49-(0) 69-2 11-1 84 01 | | xetra-help@deutsche-boerse.com | | 6 a.m.–
10 p.m. | |
CCP: Connection and Change Management | | +49-(0) 69-2 11-1 17 10 | | +49-(0) 69-2 11-1 17 11 | | cts@deutsche-boerse.com | | 8 a.m.–
6 p.m. | |
Customer Service Frankfurt: Connectivity Support | | +49-(0) 69-2 11-1 15 90 | | +49-(0) 69-2 11-6 1 15 90 | | connectfrankfurt@clearstream.com | | Mon. - Fri.
8 a.m.–
6 p.m. | |
DWP Technical Helpdesk | | +49-(0) 69-2 11-1 77 00 | | +49-(0) 69-2 11-1 35 21 | | dwpsupport@deutsche-boerse.com | | 6 a.m.–
10 p.m. | |
EEX Intraday Energy Trading: Technical Support | | +49-(0) 69-2 11-1 48 48 | | +49-(0) 69-2 11-1 10 01 | | technical.support@deutsche-boerse.com | | 24 hours | |
Eurex: Technical Support | | +49-(0) 69-2 11-1 12 00 - international
+1 312-544-1100 - in the US | | +49-(0) 69-2 11-1 12 01 - international
+1-312-544-1211 - in the US | | eurex-help@deutsche-boerse.com | | 6 a.m.–
10 p.m. | |
Eurex: Connection and Change Management | | +49-(0) 69-2 11-1 17 10 | | +49-(0) 69-2 11-1 17 11 | | cts@deutsche-boerse.com | | 8 a.m.–
6 p.m. | |
ExServes: Coordination | | +49-(0) 69-2 11-1 10 70 | | +49-(0) 69-2 11-61 10 71 | | exserves@deutsche-boerse.com | | 9 a.m.–
6 p.m. | |
ExServes: RSM Support | | +49-(0) 69-2 11-1 19 99
+1-312-544-1199 | | +49-(0) 69-2 11-61 10 71
+1-312-544-1123 | | rsm-ops@deutsche-boerse.com | | Sunday 6 p.m. until Friday 7 p.m. CST (Monday 1 a.m. until Saturday 2 a.m. CET) | |
Host via Internet: Technical Support | | +49-(0) 69-2 11-1 10 00 | | +49-(0) 69-2 11-1 10 01 | | technical.support@deutsche-boerse.com | | 6 a.m.–
10 p.m. | |
IP Products: Technical Support | | +49-(0) 69-2 11-1 18 80 | | +49-(0) 69-2 11-1 10 01 | | technical.support@deutsche-boerse.com | | 6 a.m.–
10 p.m. | |
Mainframe Services: Technical Support | | +49-(0) 69-2 11-1 10 00 | | +49-(0) 69-2 11-1 10 01 | | technical.support@deutsche-boerse.com | | 6 a.m.–
10 p.m. | |
Member Services & Admission: derivatives market hotline (Eurex queries, connection, admission, Eurex member changes, functional member readiness) | | +49-(0) 69-2 11-1 17 00 | | +49-(0) 69-2 11-1 17 01 | | customer.support@
eurexchange.com | | 9 a.m.–
6 p.m. | |
Member Services & Admission: secondary market hotline (Xetra queries, connection, admission, Xetra member changes, functional member readiness) | | +49-(0) 69-2 11-1 16 40 | | +49-(0) 69-2 11-1 16 41 | | customer.support@
deutsche-boerse.com | | 9 a.m.–
6 p.m. | |
Scoach Market Supervision: Hotline for questions regarding the trading of structured products | | +49-(0) 69-2 11-1 93 33 | | +49-(0) 69-2 11-1 44 11 | | | | 7.30 a.m.–
20.30 p.m. | |
Scoach: Technical Support | | +49-(0) 69-2 11-1 55 55 | | +49-(0) 69-2 11-1 66 66 | | xetra-help@deutsche-boerse.com | | 6 a.m.–
22 p.m. | |
SNA-Services: (Clearstream Banking, Services Frankfurt, Braintrade, Xontro, BWS) Technical Support | | +49-(0) 69-2 11-1 10 00 | | +49-(0) 69-2 11-1 10 01 | | technical.support@deutsche-boerse.com | | 6 a.m.–
10 p.m. | |
SWIFT-Service-Bureau: Technical Helpdesk | | +49-(0) 69-2 11-1 31 23 | | +49-(0) 69-2 11-1 29 61 | | swift_sb@deutsche-boerse.com | | 7 a.m.–
6 p.m. | |
TRICE: Info Operations | | +49-(0) 69-2 11-1 13 20 | | +49-(0) 69-2 11-1 13 21 | | trice@deutsche-boerse.com | | 8 a.m.–
6 p.m. | |
US Futures Exchange: Technical Support | | +1-312-544-1110 | | +1-312-544-1211 | | USFE-Help@usfe.com | | Sunday 6 p.m. until Friday 7 p.m. CST (Monday 1 a.m. until Saturday 2 a.m. CET) | |
US Futures Exchange: Connection and Change Management Europe | | +49-(0) 69-2 11-1 17 10 | | +49-(0) 69-2 11-1 17 11 | | cts@deutsche-boerse.com | | 8 a.m.–
6 p.m. | |
US Futures Exchange: Connection and Change Management US | | +1-312-544-1110 | | +1-312-544-1211 | | cts@deutsche-boerse.com | | 8 a.m.–
5 p.m.
(CST) | |
VALUES API: Support | | | | | | technical.support@deutsche-boerse.com | | 8 a.m.–
6 p.m. | |
Vestima+ -Helpdesk | | +352-243-32833 | | +352-243-632833 | | csvestima@clearstream.com | | 8 a.m.–
6 p.m. | |
Vestima+ Connectivity Helpdesk | | +352-243-38110 | | +352-243-638110 | | connectlux@clearstream.com | | 8 a.m.–
6 p.m. | |
WSS: Info Operations | | +49-(0) 69-2 11-1 11 60 | | +49-(0) 69-2 11-1 34 81 | | wss@deutsche-boerse.com | | 8 a.m.–
5 p.m. | |
Xemac: Operations | | +49-(0) 69-2 11-1 14 10 | | +49-(0) 69-2 11-61 31 80 | | xemac@clearstream.com | | 8 a.m.–
6 p.m. | |
Xemac: Technical Support | | +49-(0) 69-2 11-1 19 10 | | +49-(0) 69-2 11-1 10 01 | | technical.support@deutsche-boerse.com | | 6 a.m.–
10 p.m. | |
Xemac: Connection and Change Management | | +49-(0) 69-2 11-1 17 10 | | +49-(0) 69-2 11-1 17 11 | | cts@deutsche-boerse.com | | 8 a.m.–
6 p.m. | |
Xentric: Technical Support | | +49-(0) 69-2 11-1 80 80 | | +49-(0) 69-2 11-61 80 80 | | xentric@deutsche-boerse.com | | 6 a.m.–
10 p.m. | |
Xetra: Market Supervision and Functional Helpdesk | | +49-(0) 69-2 11-1 14 00 | | +49-(0) 69-2 11-1 14 01 | | xetrahelpdesk@deutsche-boerse.com | | 7.30 a.m.–
20.30 p.m. | |
Xetra: Technical Support | | +49-(0) 69-2 11-1 84 00 | | +49-(0) 69-2 11-1 84 01 | | xetra-help@deutsche-boerse.com | | 6 a.m.–
10 p.m. | |
Xetra: Connection and Change Management | | +49-(0) 69-2 11-1 17 10 | | +49-(0) 69-2 11-1 17 11 | | cts@deutsche-boerse.com | | 8 a.m.–
6 p.m. | |
Xetra Wien: Technical Support | | +49-(0) 69-2 11-1 17 40 | | +49-(0) 69-2 11-1 84 01 | | xetra-help@deutsche-boerse.com | | 6 a.m.–
10 p.m. | |
Xetra Wien: Connection and Change Management | | +49-(0) 69-2 11-1 17 10 | | +49-(0) 69-2 11-1 17 11 | | cts@deutsche-boerse.com | | 8 a.m.–
6 p.m. | |
Xontro Broker Interface: Technical Support | | +49-(0) 69-2 11-1 12 81 | | +49-(0) 69-2 11-1 10 01 | | xontrohelp@deutsche-boerse.com | | 6 a.m.–
10 p.m. | |
Xontro Broker Interface: Connection and Change Management | | +49-(0) 69-2 11-1 17 30 | | +49-(0) 69-2 11-1 39 71 | | cts@deutsche-boerse.com | | 8 a.m.–
5 p.m.* | |
z/OS-Connections | | +49-(0) 69-2 11-1 17 30 | | +49-(0) 69-2 11-1 39 71 | | cts@deutsche-boerse.com | | 8 a.m.–
5 p.m.* | |
