Service Navigation

Hotlines

Hotlines

Deutsche Börse Group responds to customer and general inquiries in a fast, efficient and comprehensive manner. For this, it has dedicated hotline teams for individual subjects.

Unless otherwise indicated, the hotlines can be reached on all trading days. All times are given in CET.

General subjects

Hotline Service Times

Deutsche Börse

General queries about Deutsche
Börse Group and its web site

Phone:
+49-(0) 69-2 11-1 16 70

E-mail:
info@deutsche-boerse.com

9 a.m.–
6 p.m.

Deutsche Börse Cash Market Internet
Helpdesk

Queries about the Deutsche Börse Cash Market web site

E-mail:
cashmarket@deutsche-boerse.com
9 a.m.–
6 p.m.

Capital Markets Academy-Hotline

Queries about seminars and other training courses

Phone:
+49-(0) 69-2 11-1 37 67

Fax:

+49-(0) 69-2 11-1 37 63

E-mail:

academy@deutsche-boerse.com

academy@eurexchange.com

9 a.m.–
6 p.m.

Eurex Internet Helpdesk

Queries about the Eurex web site

E-mail:
info@eurexchange.com
9 a.m.–
6 p.m.

Investor-Hotline

Trading Surveillance (HUEST)

Phone:
+49-(0) 69-2 11-1 13 10

E-mail:
huest@deutsche-boerse.com

8 a.m.–
8 p.m.

Market Data + Services / Customer Service

Customer enquiries about products and services of Market Data + Services

Phone:
+49-(0) 69-2 11-1 18 00

Fax:
+49-(0) 69-2 11-1 45 01

E-mail:
customer.service@deutsche-boerse.com

8 a.m.–
6 p.m.

Publication Hotline

Queries about publication orders

Phone:
+49-(0) 69-2 11-1 15 10

Fax:
+49-(0) 69-2 11-1 15 11

E-mail:
publication.hotline@deutsche-boerse.com

9 a.m.–
5 p.m.

Visitors Center

Queries about visits to the
Frankfurt Stock Exchange

Phone:
+49-(0) 69-2 11-1 15 15

Fax:
+49-(0) 69-2 11-1 15 11

E-mail:
visitors.center@deutsche-boerse.com

9 a.m.–
5 p.m.

Xetra Internet Helpdesk

Queries about the Xetra web site

E-mail:
xetra@deutsche-boerse.com
9 a.m.–
6 p.m.

Hotlines for specific target groups

Hotline Service
Times

Applicants Hotline

Queries on job applications to Deutsche Börse Group

Phone:
+49-(0) 69-2 11-1 18 10

8.30 a.m.–
5.30 p.m.

Issuers, Partner Companies, Institutional Investors, Corporate Finance

Primary market hotline for Going and Being Public queries

Phone:
+49-(0) 69-2 11-1 88 88

Fax:
+49-(0) 69-2 11-1 83 34

E-mail:
issuerservices@deutsche-boerse.com

9 a.m.–
5 p.m.

Issuers

Information from the FWB Frankfurt Stock Exchange prior to posting ad-hoc disclosures or company takeovers/WpÜG announcements/corporate news

Phone:
+49-(0) 69-2 11-1 36 90

Fax:
+49-(0) 69-2 11-1 36 81

7.45 a.m.–
8 p.m.

Journalists

Media relations hotline

Phone:
+49-(0) 69-2 11-1 15 00

Fax:
+49-(0) 69-2 11-1 15 01

E-mail:
media-relations@deutsche-boerse.com

9 a.m.–
6.30 p.m.

Trading Members (Floor and Xetra)

Hotline for new admissions and cash market products

Phone:
+49-(0) 69-2 11-1 15 50

Fax:
+49-(0) 69-2 11-1 44 64

9 a.m.–
6 p.m.

Cash Market Member Section

General queries about the Member Section f.e. registration, access rights, contact persons, and section “My Profile” and “User Administration & Central Coordinator”

Phone:
+49-(0) 69-2 11-1 78 88

E-mail:
member.section@deutsche-boerse.com

9 a.m.–
6 p.m.1)

Product information

Hotline   Service Times

Access Products

Product Management

Phone:

+49-(0) 69-2 11-1 16 90

Fax:
+49-(0) 69-2 11-61 16 90

E-mail:
accessproducts@deutsche-boerse.com

9 a.m.–
5 p.m.

ExServes

Coordination

Phone:
+49-(0) 69-2 11-1 10 70

Fax:
+49-(0) 69-2 11-61 10 71

E-mail:
exserves@deutsche-boerse.com

10 a.m.–
5 p.m.

Market Data + Services /
Front Office Data + Services

Information on market data dissemination

Phone:
+49-(0) 69-2 11-1 34 40

Fax:
+49-(0) 69-2 11-1 44 79

E-mail:
mds.frontoffice@deutsche-boerse.com

9 a.m.–
5 p.m.

Market Data + Services /
Historical Prices

Information on historical prices

Phone:
+49-(0) 69-2 11-1 18 00

Fax:
+49-(0) 69-2 11-1 86 68

E-mail:
historical.data@deutsche-boerse.com

8 a.m.–
6 p.m.

Vestima+

Helpdesk

Phone:
+352-243-32833

Fax:
+352-24-38250

E-mail:
csvestima@clearstream.com

8.30 a.m.–
6.30 p.m.

Xemac

Hotline

Phone:
+49-(0) 69-2 11-1 14 10

Fax:
+49-(0) 69-2 11-61 31 80

E-mail:
xemac@clearstream.com

8 a.m.–
6 p.m.

XTF hotline

Queries about exchange-traded funds

Phone:
+49-(0) 69-2 11-1 10 80

E-mail:
xtf@deutsche-boerse.com

9 a.m.–
6 p.m.

Support hotlines

Hotline Service Times

Access Products

Product Management

Phone:
+49-(0) 69-2 11-1 16 90

+49-(0) 69-2 11-61 16 90

E-mail:
accessproducts@deutsche-boerse.com

9 a.m.–
6 p.m.

Börse Frankfurt Zertifikate
Market Supervision

Hotline for questions regarding the trading of structured products

Phone:
+49-(0) 69-2 11-1 93 33

Fax:
+49-(0) 69-2 11-1 44 11

E-mail:
frankfurt.trading@deutsche-boerse.com

7.30 a.m.–
8.30 p.m.

CASCADE

Testing IMS23

Phone:
+49-(0) 69-2 11-1 11 88

Fax:
+49-(0) 69-2 11-61 11 88

E-mail:
cascade-testing@clearstream.com

9 a.m. –
4 p.m.

CBF (CASCADE)

Customer Service Domestic

Phone:
+49-(0) 69-2 11-1 11 77

Fax:
+49-(0) 69-2 11-61 11 77

E-mail:
csdomestic@clearstream.com

8 a.m.–
6 p.m.

CBF (Creation)

Client Services International Settlement

Phone:
+49-(0) 69-2 11-1 83 20
+49-(0) 69-2 11-1 83 40

Fax:
+49-(0) 69-2 11-61 83 20
+49-(0) 69-2 11-61 83 40

E-mail:
csfra.int@clearstream.com

8 a.m.–
6 p.m.

CBF (Creation)

Customer Service International Custody

Phone:
+49-(0) 69-2 11-1 83 50
+49-(0) 69-2 11-1 83 70

Fax:
+49-(0) 69-2 11-61 83 50
+49-(0) 69-2 11-61 83 70

E-mail:
csfra.int@clearstream.com

8 a.m.–
6 p.m.

Customer Service Connectivity

CASCADE

Phone:
+49-(0) 69-2 11-1 15 90

Fax:
+49-(0) 69-2 11-61 15 90

E-mail:
connectfrankfurt@
clearstream.com

Mon. - Fri.
8 a.m.–
6 p.m.

Customer Service Connectivity

Creation

Phone:
+49-(0) 69-2 11-1 15 80

Fax:
+49-(0) 69-2 11-6 1 15 80

E-mail:
connectfrankfurt@
clearstream.com

Mon. - Fri.
8 a.m.–
6 p.m.

DWP Technical Helpdesk

 

Phone:
+49-(0) 69-2 11-1 77 00

Fax:
+49-(0) 69-2 11-1 35 21

E-mail:
dwpsupport@deutsche-boerse.com

24 hours

EEX Intraday Energy Trading

Technical Support

Phone:
+49-(0) 69-2 11-1 48 48

Fax:
+49-(0) 69-2 11-1 10 01

E-mail:
technical.support@deutsche-boerse.com

24 hours

Eurex Clearing

Helpdesk Securities Clearing (worldwide)

Phone:
+49-(0) 69-2 11-1 19 40

Fax:
+49-(0) 69-2 11-1 43 34

E-mail:
ccp@eurexclearing.com

7 a.m.–
7 p.m.

ExServes

Coordination

Phone:
+49-(0) 69-2 11-1 10 70

Fax:
+49-(0) 69-2 11-61 10 71

E-mail:
exserves@deutsche-boerse.com

10 a.m.–
5 p.m.

Host via Internet

Technical Support

Phone:
+49-(0) 69-2 11-1 10 00

Fax:
+49-(0) 69-2 11-1 10 01

E-mail:
technical.support@deutsche-boerse.com

6 a.m.–
10 p.m.

Mainframe Services

Technical Support

Phone:
+49-(0) 69-2 11-1 10 00

Fax:
+49-(0) 69-2 11-1 10 01

E-mail:
technical.support@deutsche-boerse.com

6 a.m.–
10 p.m.

Trading & Clearing Services

Derivatives market hotline (Eurex queries, connection, admission, Eurex member changes, functional member readiness)

Phone:
+49-(0) 69-2 11-1 17 00

Fax:
+49-(0) 69-2 11-1 17 01

E-mail:
memberservices@
eurexchange.com

9 a.m.–
6 p.m.

Trading & Clearing Services

Secondary market hotline (Xetra queries, connection, admission, Xetra member hanges, functional member readiness)

Phone:
+49-(0) 69-2 11-1 16 40

Fax:
+49-(0) 69-2 11-1 16 41

E-mail:
memberservices@
deutsche-boerse.com

9 a.m.–
6 p.m.

SNA-Services

(Clearstream Banking, Services Frankfurt, Braintrade, Xontro, BWS) Technical Support

Phone:
+49-(0) 69-2 11-1 10 00

Fax:
+49-(0) 69-2 11-1 10 01

E-mail:
technical.support@deutsche-boerse.com

6 a.m.–
10 p.m.

SWIFT-Service-Bureau

Technical Helpdesk

Phone:
+49-(0) 69-2 11-1 31 23

Fax:
+49-(0) 69-2 11-1 29 61

E-mail:
swift_sb@deutsche-boerse.com

7 a.m.–
6 p.m.

TRICE

Back Office Data + Services

Phone:
+49-(0) 69-2 11-1 13 20

Fax:
+49-(0) 69-2 11-60 80 94

E-mail:
trice@deutsche-boerse.com

8 a.m.–
5 p.m.

Vestima+

-Helpdesk

Phone:
+352-243-32833

Fax:
+352-24-38250

E-mail:
csvestima@clearstream.com

8.30 a.m.–
6.30 p.m.

Vestima+

Connectivity Helpdesk

Phone:
+352-243-38110

Fax:
+352-243-638110

E-mail:
connectlux@clearstream.com

8 a.m.–
6.30 p.m.

WSS

Back Office Data + Services

Phone:
+49-(0) 69-2 11-1 11 60

Fax:
+49-(0) 69-2 11-60 80 53

E-mail:
wss@deutsche-boerse.com

8 a.m.–
5 p.m.

Xemac

Operations

Phone:
+49-(0) 69-2 11-1 14 10

Fax:
+49-(0) 69-2 11-61 31 80

E-mail:
xemac@clearstream.com

8 a.m.–
6 p.m.

Xemac

Technical Support

Phone:
+49-(0) 69-2 11-1 19 10

Fax:
+49-(0) 69-2 11-1 10 01

E-mail:
technical.support@deutsche-boerse.com

6 a.m.–
10 p.m.

Xemac

Connection and Change Management

Phone:
+49-(0) 69-2 11-1 17 30

Fax:
+49-(0) 69-2 11-1 39 71

8 a.m.–
6 p.m.

Xentric

Technical Support

Phone:
+49-(0) 69-2 11-1 80 80

Fax:
+49-(0) 69-2 11-61 80 80

E-mail:
xentric@deutsche-boerse.com

6 a.m.–
10 p.m.

Xetra

Market Supervision and Functional Helpdesk

Phone:
+49-(0) 69-2 11-1 14 00

Fax:
+49-(0) 69-2 11-1 14 01

E-mail:
xetrahelpdesk@deutsche-boerse.com

7.30 a.m.–
8.30 p.m.

XontroBroker Interface

Technical Support

Phone:
+49-(0) 69-2 11-1 12 81

Fax:
+49-(0) 69-2 11-1 10 01

E-mail:
xontrohelp@deutsche-boerse.com

6 a.m.–
10 p.m.

Xontro Broker Interface

Connection and Change Management

Phone:
+49-(0) 69-2 11-1 17 30

Fax:
+49-(0) 69-2 11-1 39 71

8 a.m.–
5 p.m.1)

z/OS-Connections

 

Phone:
+49-(0) 69-2 11-1 17 30

Fax:
+49-(0) 69-2 11-1 39 71

8 a.m.–
5 p.m.1)

1) Monday to Friday, except on German public holidays

You can find more contact information under Addresses or see the websites of Eurex and Clearstream.

Contact details for your Technical Key Account Manager are available on the Member Section.