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Account Manager Connectivity Services (f/m)

Account Manager Connectivity Services (f/m)

  • Company
  • Deutsche Börse AG
  • Fields of work
  • Information Technology
  • Location
  • Frankfurt/Main
  • Entry level
  • Senior Professionals

Your qualifications

  • Applicants with professional experience
  • At least 3 years of relevant professional experience, ideally in a network related area
  • Excellent knowledge and experience in managing customer expectations
  • Strong analytical and organizational skills
  • Very good knowledge in written and spoken English
  • University degree in business administration, engineering, or comparable

Your tasks and responsibilities

  • Manage customer accounts across several connectivity products and the customer lifecycle
  • Order and monitor technical implementation of customer requests and drive billing processes
  • Analyse customers' needs and suggest upgrades or additional features to meet their requirements
  • Analyse competitor activity and offerings and determine implications on product portfolio
  • Review and improve customer-related processes (e.g., inquiry management, contract management)
  • Interface with Group Deutsche Börse central functions

Description

Deutsche Börse AG opens up international capital markets for its customers. Its product and service portfolio covers the entire process chain from securities and derivatives trading through the settlement of transactions and provision of market information to the development and operation of electronic trading systems. With its process-oriented business model, Deutsche Börse increases the efficiency of capital markets. Committed employees are the key factor for innovation and further growth. Without them Deutsche Börse Group would not have developed into one of the most modern exchange organisations in the world. More than 5,300 employees work for the Group - a dynamic, motivated and international team.

The team Connectivity Services commercializes Deutsche Börse Group’s network infrastructure. Beside connectivity to Deutsche Börse Group’s trading venues and applications, this includes services like connectivity to non-DBG venues, PTP time signals, and router management. The team is working in close interaction with the network operations teams within Deutsche Börse IT and supports network-related projects and topics across the Group.

Reference number: 50024111

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