Service Navigation

Student Assistant - Customer Technical Support (f/m)

Student Assistant - Customer Technical Support (f/m)

Duration: at least 6 months / Start: immediately / Working hours (per week): 15-19 hours

  • Company
  • Deutsche Börse AG
  • Fields of work
  • Administrative Support
  • Location
  • Frankfurt/Main
  • Entry level
  • Students/Interns

Your qualifications

  • Part-time jobs for students
  • Internship
  • Students must be enrolled in an academic programme recognised by the state during their student assistance
  • Students who will apply as student assistant must have completed at least the first year of university studies
  • IT knowledge of contract law desirable
  • Excellent customer oriented communication skills
  • Proficiency in MS-Office
  • Fluency in written and spoken German and English

Your tasks and responsibilities

  • Receive phone calls from customers and raise Interactions
  • Provide immediate assistance in the event of higher priority calls
  • Processing of incoming emails
  • Support of projects in the area of Service Management ("Onboarding process")
  • Maintain contact information in SAP CRM

Description

Deutsche Börse AG opens up international capital markets for its customers. Its product and service portfolio covers the entire process chain from securities and derivatives trading through the settlement of transactions and provision of market information to the development and operation of electronic trading systems. With its process-oriented business model, Deutsche Börse increases the efficiency of capital markets. Committed employees are the key factor for innovation and further growth. Without them Deutsche Börse Group would not have developed into one of the most modern exchange organisations in the world. More than 5,300 employees work for the Group - a dynamic, motivated and international team.

As a Student Assistant in the department Customer Technical Support you have the excellent opportunity to explore capital market dynamics live and to gain valuable practical experience in an innovative company. The Customer Technical Support Team provides the exchange participants with highly skilled support in the IT environment. The team is distributed internationally among the locations Eschborn, Prague and Chicago.

Reference number: 62000237

Apply now