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Non-financial performance indicators

Report on expected developments – development of non-financial performance indicators

Initiatives to promote the transparency and security of the markets will continue to be a key focus during the forecast period, ensuring that we add value for society. As far as the forecast development of non-financial performance indicators for 2021 is concerned, system availability customer facing IT was brought back into line with the high targets by means of additional back-up measures, which became part of everyday operations. We therefore expect that the system availability (customer facing IT) will remain high in the forecast period.

Being an attractive employer is important for our sustained success. We want to attract top talents and retain them for the long term. The measures described in the chapter “Our Employees” put us in a good position and we are confident that we can maintain or improve on our employee satisfaction of more than 71.5 per cent.

Deutsche Börse AG's Executive Board has defined target quotas for women on the two management levels beneath the Executive Board, in accordance with section 76 (4) of the AktG, in each case referring to Deutsche Börse AG. By 31 December 2022, the proportion of women holding positions in the first and second management levels beneath the Executive Board is planned to reach 15 per cent and 22 per cent, respectively.

Moreover, the Executive Board adopted a voluntary commitment to increase the share of women holding middle and upper management positions to 22 per cent by the end of 2022, and of women holding lower management positions to 30 per cent during the same period. We have extended the scope of our voluntary commitment over and above the legal requirements. The defined target refers to Deutsche Börse Group worldwide.

The assessment of independent ESG rating agencies is an important benchmark for our ESG efforts. We continuously analyse our performance and take action accordingly. Over the forecast period we expect that we will be able to maintain our good position above the 90th percentile of the ESG ratings.

Furthermore, we ensure the climate-neutrality of our Group by avoiding at least 70 per cent of our CO2 emissions per workspace by 2022 and compensate for the remaining emissions by means of emissions reduction projects. This corresponds with the objective of our climate strategy to become climate-neutral on a net basis by 2025. All our efforts will be reviewed by the Science Based Target initiative (SBTi) by the end of 2023. 

Forecast for non-financial key performance indicators 2022

Basis 2021Forecast for 2022
System availability (customer facing IT)99.9%>99.5%
Employee satisfaction75%>71.5%

Women in leadership positions1)


ESG ratings

95th percentile

>90th percentile

CO2 emissions per workspace vs. 20192)



1) Group-wide target in senior management.
2) Unaudited figure.