Member Section Support

The identity provider cannot process the response due to wrong configuration.

Solution possibility:

• Please open only one browser
• Please go to url: https://membersection.deutsche-boerse.com/portal

If you receive a error message after you did enter your login credentials, refresh your browser and navigate back to the login page or enter again url: https://membersection.deutsche-boerse.com/portal

You will see again the login page. After clicking on “Login” you should be signed in directly without having to enter your login credentials again.

To get access to the Member Section, please follow simple steps:

• Access the Member Section via: https://membersection.deutsche-boerse.com/.
• Click on “REGISTER”.
• Click on “USER REGISTRATION”.
• Enter your company e-mail address and click on “SEND VERIFICATION CODE”.
• Enter the verification code that you received via e-mail in the respective field and click on “VERIFY CODE”.
• Enter your first and last name in respective fields.
• Create a password which fulfils the requirements listed on the screen. Re-enter your password and click on “CREATE”.
• The confirmation page will appear, and you will be directed to the “Complete Account” screen, where you need to enter the following information to continue:
  • Member ID
  • Personal Data 
  • Additional Data
• Once you have provided all data click on "SUBMIT".
• Your request will be sent to the Central Coordinator. After the Central Coordinator approval , please follow the path to request permissions: My Profile > Permissions.

To setup the authentication via SMS, please follow these steps: 

• Access the Member Section via: https://membersection.deutsche-boerse.com/.
• Click on the dropdown button on the upper right side and select “My Profile”.
• Click on “Login Settings”.
• Click on “Configure Options”.
• Open your e-mail and look for verification e-mail with a code.
• Copy the code and enter it into the field  “Verification Code”. Press the button “VERIFY CODE”.
• Select "Authentication via SMS" method and click on "CONTINUE".
• Select your country code and enter your phone number.
• Click on "SEND CODE".
• Please check if you have received the verification code on your mobile device. The SMS code will be sent by msverify.
• Enter the SMS code in the respective field on the login screen and click on "VERIFY CODE".

To setup the authentication via Microsoft Authentication App, please follow these steps:

• Access the Member Section via: https://membersection.deutsche-boerse.com/.
• Click on the dropdown button on the upper right side and select “My Profile”.
• Click on “Login Settings”.
• Click on "Configure Options".
• Open your e-mail and check for the verification e-mail which includes a code.
• Copy the verification code, enter it into the field and click "VERIFY CODE".
• Select "Authenticator App" method and click on "CONTINUE".
• On the next screen, you will be presented with the iOS and Google Play Store icons. Please download the Microsoft Authenticator App on your mobile device.
• Open the Microsoft Authenticator App and scan the QR code and click on "CONTINUE" on the screen.
• Enter the verification code you received via the Microsoft Authenticator App in the field “Verification Code” on the screen and click on "VERIFY CODE".

To change your password, please follow these steps:

• Access the Member Section via: https://membersection.deutsche-boerse.com/.
• Click on the dropdown button on the upper right side and select “My Profile”.
• Click on “Login Settings”.
• Click on "Change Password".
• Enter your old (current) password in the field “Old Password” on the newly opened page.
• Enter your new password in the field “New Password”.
• Confirm your new password by retyping it in the field “Confirm New Password” and click on "CONTINUE".

To reset your password, please follow these steps:

• Access the Member Section via: https://membersection.deutsche-boerse.com/.
• Click on “Login”.
• Click on “Forgot your password?”.
• Enter your username and click on “Send Verification Code”.
• Open your e-mail and check for the verification email which includes a code.
• Copy the code and enter it in the field  “Verification Code” and click on “VERIFY CODE”.
• Enter your new password in the field “New Password”.
• Confirm your new password by retyping it in the field “Confirm New Password” and click on "CONTINUE".

To change your phone number for the authentication via SMS, please follow these steps: 

• Access the Member Section via: https://membersection.deutsche-boerse.com/.
• Click on the dropdown button on the upper right side and select “My Profile”.
• Click on “Login Settings”.
• Click on “Configure Options”.
• Open your e-mail and check for the verification email which includes the code 
• Copy the code and enter it into the field  “Verification Code” and click on “VERIFY CODE”.
• Select "Authentication via SMS" method and click on "CONTINUE".
• Select your country code and enter your new phone number.
• Click on "SEND CODE".
• Please check for the verification code on your mobile device. The SMS code will be sent by msverify.
• Enter the code in the field “Verification Code”  on the screen and click on "VERIFY CODE".

After logging in to the Member Section, please follow the path: My Profile > Permissions.  

The Trader Application right can be requested under: My Profile > Permissions > Trading & Clearing Administration > Application for Trader, QBO, QCS.

Yes, all the invoices are sorted by markets and are catalogued in the same list. Please note that only those user accounts that have the relevant permissions can see them. 

A user account for the Member Section is needed before setting up a company contact. After you have set up the new account, you can set yourself up as a company contact. For more details please refer to the Member Section User Guide "3.11 Company Contacts". 

• Please use the ‘Hand Over‘ function to change the Central Coordinator under the following path: My Profile > Account Information > Hand Over.  

Please make sure that relevant invoice permissions and invoice accounts are assigned by the respective Central Coordinator. 

• You can appoint a Deputy under the following path: Central Coordinator > Portal User Administration. After selecting the respective user (if not in the list please create user first) activate Assign as your deputy button under Deputy tile. 

Please close the pop-up window regarding certificate message or cancel and proceed with the login. 

Please make sure that relevant Client Identification uploading permission is requested and approved by the respective Central Coordinator.

Please make sure that relevant ALGO HFT uploading permission is requested and approved by the respective Central Coordinator.

• Please make sure that the relevant Admission permission is requested and approved by the respective Central Coordinator.
• If you submitted your application before 1 February 2021, please contact the Person Admission team via person.admission@deutsche-boerse.com with your full name, your company name to request support.

User needs to login directly via username under upload should be processed.