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Member Section Support
Member Section Support
The Member Section is our group-wide portal solution which is used by customers of almost all business segments of Deutsche Börse Group. Within the Member Section several self-services are offered to Deutsche Börse clients and Vendors. The Member Section provides a responsive user interface with access from any device. The client portal makes the interaction for customers easier through transparent processes.
This website will provide information on:
- How to complete your registration in order to obtain access to confidential information and member-specific web applications
- An overview of the most important self-services within the Member Section
- Who to contact in case of questions
- A list of frequently asked questions
Known Limitations (May 2023)
Issue | Solution |
If you have set up the SMS 2-factor-authentication and want to log in via SMS, you might receive an error message saying “Wrong verification code”. | Please note, that the code is correct. If you receive this error message, please ignore it and wait for the window to close or for the redirect back to the Member Section. |
Some users are receiving the error message “HTTP Status 500 - An internal application error occurred.” | In that case, please use a different browser (Edge recommended) or to delete caches and cookies. |
Services available via the Member Section
Contact
Eurex
Member Section
Customer Support
Service times: Service times from 09:00 - 18:00 CET
+49-69-211-1 78 88
member.section@deutsche-boerse.com