Service Navigation

Hotlines

Hotlines

Deutsche Börse Group responds to customer and general inquiries in a fast, efficient and comprehensive manner. For this, it has dedicated hotline teams for individual subjects.

Unless otherwise indicated, the hotlines can be reached on all trading days. All times are given in CET.

General queries about Deutsche Börse Group and its web site:

Contact

Internet hotline

Service times: Mon-Fri, 9:00 – 18:00

+49-(0) 69-2 11-1 16 70

info@deutsche-boerse.com
 

General subjects

Hotline

Phone/(Fax)/E-mail

Service times

Capital Markets Academy

Queries about exams and online training courses

+49-(0) 69-2 11-1 37 67
+49-(0) 69-2 11-1 37 63 (Fax)

academy@deutsche-boerse.com

Deutsche Börse Cash Market Internet Helpdesk

Queries about the Deutsche Börse Cash Market web site

cashmarket@deutsche-boerse.com 

Eurex Internet Helpdesk

Queries about the Eurex web site

info@eurex.com9:00 –
18:00

Investor-Hotline

Trading Surveillance (HUEST)

+49-(0) 69-2 11-1 13 10

huest@deutsche-boerse.com

8:00 –
20:00

Publication Hotline

Queries about publication orders

+49-(0) 69-2 11-1 15 10
+49-(0) 69-2 11-1 15 11 (Fax)

publication.hotline@deutsche-boerse.com

9:00 –
17:00

Visitors Center

Visits to the Frankfurt Stock Exchange

visitors.center@deutsche-boerse.com

9:00 –
17:00

Xetra Internet Helpdesk

Queries about the Xetra web site

xetra@deutsche-boerse.com 

Hotlines for specific target groups

Hotline

Phone/(Fax)/E-mail

Service
times

Applicants Hotline

Queries on job applications to Deutsche Börse Group

+49-(0) 69-2 11-1 18 10

9:00 –
17:00

Issuers and IPO candidates, Deutsche Börse Capital Market Partner, Institutional Investors, Corporate Finance

Hotline for Going and Being Public queries

+49-(0) 69-2 11-1 88 88

issuerservices@deutsche-boerse.com

9:00 –
17:00

Issuers

Information from the FWB Frankfurt Stock Exchange prior to posting ad-hoc disclosures or company takeovers/WpÜG announcements/corporate news

+49-(0) 69-2 11-1 36 90
+49-(0) 69-2 11-1 36 81 (Fax)

7:45 –
20:00

Journalists

Your personal contact
 

media-relations@deutsche-boerse.com

 

Deutsche Börse AG Shareholders

Notification of major holdings of a Deutsche Börse AG shareholder 

MajorHoldings@deutsche-boerse.com

 

Trading Members (Floor and Xetra)

Hotline for new admissions and cash market products

+49-(0) 69-2 11-1 15 50
+49-(0) 69-2 11-1 44 64 (Fax)

9:00 –
18:00

Cash Market Member Section

General queries about the Member Section f.e. registration, access rights, contact persons, and section “My Profile” and “User Administration"

+49-(0) 69-2 11-1 78 88

member.section@deutsche-boerse.com

9:00 –
18:00

Product information

Hotline  

Phone/(Fax)/E-mail

Service times

Access Products

Product Management

+49-(0) 69-2 11-1 16 90
+49-(0) 69-2 11-61 16 90 (Fax)

accessproducts@deutsche-boerse.com

9:00 –
17:00

Data Services Support

Customer enquiries on
on historical prices
Data Services

dataservices.support@deutsche-boerse.com 

ExServes

Coordination

+49-(0) 69-2 11-1 10 70
+49-(0) 69-2 11-61 10 71 (Fax)

exserves@deutsche-boerse.com

9:00 –
17:00

Market Data + Services /
Front Office Data + Services

Information on market data dissemination

+49-(0) 69-2 11-1 34 40
+49-(0) 69-2 11-1 44 79 (Fax)

data.services@deutsche-boerse.com

9:00 –
17:00

Vestima+ helpdesk

+352-243-32833
+352-243-38250 (Fax)

csvestima@clearstream.com

8:30 –
18:30

Xemac**

Hotline

+49-(0) 69-2 11-1 14 10

xemac@clearstream.com

8:00 –
18:00

Support hotlines

Hotline

Phone/(Fax)/E-mail

Service times

Access Products

Product Management

+49-(0) 69-2 11-1 16 90
+49-(0) 69-2 11-61 16 90 (Fax)

accessproducts@deutsche-boerse.com

9:00 – 17:00

Cash Markets Operations

Hotline for functional, trading-related questions

  

CBF (CASCADE)**

Client Services Domestic

+49-(0) 69-2 11-1 11 77
+49-(0) 69-2 11-61 11 77 (Fax)

csdomestic@clearstream.com

8:00 – 18:00

CBF (Creation)**

Client Services International

+49-(0) 69-2 11-1 83 20
+49-(0) 69-2 11-1 83 40
+49-(0) 69-2 11-61 83 20 (Fax)
+49-(0) 69-2 11-61 83 40 (Fax)

csfra@clearstream.com

8:00 – 18:00

CEF

Back Office Data + Services

+49-(0) 69-2 11-1 15 40
+49-(0) 69-2 11-6 11 54 0 (Fax)

datafeeds@deutsche-boerse.com

7:00 – 18:20

Connectivity Service

CASCADE

+49-(0) 69-2 11-1 15 90
+49-(0) 69-2 11-61 15 90 (Fax)

connect@
clearstream.com

Mon. - Fri.
8:00 – 18:30

Connectivity Service**

CREATION

+352-243-38110
+352-243-638110 (Fax)

connect@clearstream.com

8:00 – 18:30

DWP Technical Helpdesk


+49-(0) 69-2 11-1 77 00
+49-(0) 69-2 11-1 35 21 (Fax)

dwpsupport@deutsche-boerse.com

24 hours

EEX Intraday Energy Trading

Technical Support

+49-(0) 69-2 11-1 48 48

technical.support@deutsche-boerse.com

24 hours

Eurex Clearing

Helpdesk Securities Clearing (worldwide)

+49-(0) 69-2 11-1 19 40
+49-(0) 69-2 11-1 43 34 (Fax)

ccp@eurex.com

7:00 – 19:00

ExServes

Coordination

+49-(0) 69-2 11-1 10 70
+49-(0) 69-2 11-61 10 71 (Fax)

exserves@deutsche-boerse.com

9:00 – 17:00

Historical Data Webshop

Back Office Data + Services

+49-(0) 69-2 11-1 10 33

hdp@deutsche-boerse.com

7:00 – 18:20

Host via Internet

Technical Support

+49-(0) 69-2 11-1 10 00

sysclhelp@deutsche-boerse.com

24 hours*

Mainframe Services

Technical Support

+49-(0) 69-2 11-1 10 00

sysclhelp@deutsche-boerse.com

24 hours*

MD+S Interactive

Back Office Data + Services

+49-(0) 69-2 11-1 10 77
+49-(0) 69-2 11-6 11 07 7 (Fax)

data.fileservice@deutsche-boerse.com

7:00 – 18:20

SNA-Services

(Clearstream Banking, Services Frankfurt, Braintrade, Xontro, BWS) Technical Support

+49-(0) 69-2 11-1 10 00

sysclhelp@deutsche-boerse.com

24 hours*

TREMIR

Back Office Data + Services

+49-(0) 69-2 11-1 13 20
+49-(0) 69-2 11-60 80 94 (Fax)

tremir@deutsche-boerse.com

8:00 –
18:20

Vestima+

-Helpdesk

+352-243-32833
+352 243 – 38250 (Fax)

csvestima@clearstream.com

8:30 –
18:30

Vestima+**

Connectivity Service

+352-243-38110
+352-243-638110 (Fax)

connect@clearstream.com

8:00 –
18:30

WSS

Back Office Data + Services

+49-(0) 69-2 11-1 11 60
+49-(0) 69-2 11-60 80 53 (Fax)

wss@deutsche-boerse.com

8:00 –
18:20

WSS Online Plus

Back Office Data + Services

+49-(0) 69-2 11-1 11 60

wss@deutsche-boerse.com

7:00 –
18:20

Xemac**

Operations

+49-(0) 69-2 11-1 14 10

xemac@clearstream.com

8:00 –
18:00

Xemac

Technical Support

+49-(0) 69-2 11-1 19 10

technical.support@deutsche-boerse.com

6:00 –
22:00

Xemac

Connection and Change Management

+49-(0) 69-2 11-1 1000

8:00 –
18:00

Xentric

Technical Support

+49-(0) 69-2 11-1 80 80
+49-(0) 69-2 11-61 80 80 (Fax)

xentric@deutsche-boerse.com

6:00 –
22:00

XontroBroker Interface

Technical Support

+49-(0) 69-2 11-1 12 81

sysclhelp@deutsche-boerse.com

6:00 –
22:00

Xontro Broker Interface

Connection and Change Management

+49-(0) 69-2 11-1 1000

8:00 17:00*

z/OS-Connections


+49-(0) 69-2 11-1 1000

sysclhelp@deutsche-boerse.com

24 hours*


* Monday to Friday, except on German public holidays

** Customers should note that, as is normal practice within financial organisations, Clearstream and Eurex Clearing has implemented telephone line recording within these hotlines.

You can find more contact information under Addresses or see the websites of Eurex and Clearstream.

Contact details for your Technical Key Account Manager are available on the Member Section.