Hotline | Kontaktdaten: | Service-Zeiten |
Access Products Produktmanagement | Telefon: +49-(0) 69-2 11-1 16 90 Fax: +49-(0) 69-2 11-61 16 90 E-Mail: accessproducts@deutsche-boerse.com | 9–17 Uhr |
Cash Markets Operations Hotline für funktionale Fragen zum Handel | | |
CBF (CASCADE)** Client Services Domestic | Telefon: +49-(0) 69-2 11-1 11 77 Fax: +49-(0) 69-2 11-61 11 77 E-Mail: csdomestic@ clearstream.com | 8–18 Uhr |
CBF (Creation)** Client Services International | Telefon: +49-(0) 69-2 11-1 83 20 +49-(0) 69-2 11-1 83 40 Fax: +49-(0) 69-2 11-61 83 20 +49-(0) 69-2 11-61 83 40 E-Mail: csfra@clearstream.com | 8–18 Uhr |
CEF Back Office Data + Services | Telefon: +49-(0) 69-2 11-1 15 40 Fax: +49-(0) 69-2 11-6 11 54 0 E-Mail: datafeeds@deutsche-boerse.com | 7–18.20 Uhr |
Connectivity Service CASCADE | Telefon: +49-(0) 69-2 11-1 15 90 Fax: +49-(0) 69-2 11-61 15 90 E-Mail:connect@ clearstream.com | 8–18:30 Uhr |
Connectivity Service** CREATION | Telefon: +352-243-38110 Fax: +352-243-638110 E-Mail:connect@clearstream.com | 8–18.30 Uhr |
DWP Technical Helpdesk | Telefon: +49-(0) 69-2 11-1 77 00 Fax: +49-(0) 69-2 11-1 35 21 E-Mail: dwpsupport@deutsche-boerse.com | 0–24 Uhr |
EEX Intraday Energy Trading Technical Support | Telefon: +49-(0) 69-2 11-1 48 48 E-Mail: technical.support@deutsche-boerse.com | 0–24 Uhr |
Eurex Clearing Helpdesk Securities Clearing (worldwide) | Telefon: +49-(0) 69-2 11-1 19 40 Fax: +49-(0)69-2 11-1 43 34 E-Mail: ccp@eurex.com | 7–19 Uhr |
ExServes Coordination | Telefon: +49-(0) 69-2 11-1 10 70 Fax: +49-(0) 69-2 11-61 10 71 E-Mail: exserves@deutsche-boerse.com | 9–17 Uhr |
Historical Data Webshop Back Office Data + Services | Telefon: +49-(0) 69-2 11-1 10 33 E-Mail: hdp@deutsche-boerse.com
| 7 – 18.20 |
Host via Internet Technical Support | Telefon: +49-(0) 69-2 11-1 10 00 E-Mail: sysclhelp@deutsche-boerse.com | 0–24Uhr* |
Mainframe Services Technical Support | Telefon: +49-(0) 69-2 11-1 10 00 E-Mail: sysclhelp@deutsche-boerse.com | 0–24 Uhr* |
MD+S Interactive Back Office Data + Services | Telefon: +49-(0) 69-2 11-1 10 77 Fax: +49-(0) 69-2 11-6 11 07 7
E-Mail: data.fileservice@deutsche-boerse.com
| 7 – 18.20 |
Regulatory Reporting Hub Business Operations Back Office Data + Services | Telefon: +49-(0) 69-2 11-1 12 00 Fax: +49-(0) 69-2 11-6 11 200 E-Mail: rrh@deutsche-boerse.com
| 7 – 18.20 |
SNA-Services (Clearstream Banking, Services Frankfurt, Braintrade, Xontro, BWS) Technical Support | Telefon: +49-(0) 69-2 11-1 10 00 E-Mail: sysclhelp@deutsche-boerse.com | 0–24 Uhr* |
TREMIR Back Office Data + Services | Telefon: +49-(0) 69-2 11-1 13 20 Fax: +49-(0) 69-2 11-60 80 94 E-Mail: tremir@deutsche-boerse.com | 8–18:20 Uhr |
Vestima+ Helpdesk
| Telefon: +352-243-32833 Fax: +352 243 – 38250 E-Mail: csvestima@clearstream.com | 8.30–18.30 Uhr |
Vestima+** Connectivity Service | Telefon: +352-243-38110 Fax: +352-243-638110 E-Mail: connect@clearstream.com | 8–18.30 Uhr |
WSS Back Office Data + Services | Telefon: +49-(0) 69-2 11-1 11 60 Fax: +49-(0) 69-2 11-60 80 53 E-Mail: wss@deutsche-boerse.com | 8–18:20 Uhr |
WSS Online Plus Back Office Data + Services | Telefon: +49-(0) 69-2 11-1 11 60 E-Mail: wss@deutsche-boerse.com | 7–18.20 Uhr |
Xemac** Operations | Telefon: +49-(0) 69-2 11-1 14 10 E-Mail: xemac@clearstream.com | 8–18 Uhr |
Xemac Technical Support | Telefon: +49-(0) 69-2 11-1 19 10 E-Mail: technical.support@deutsche-boerse.com | 6–22 Uhr |
Xemac Connection and Change Management | Telefon: +49-(0) 69-2 11-1 1000 | 8–18 Uhr |
Xentric Technical Support | Telefon: +49-(0) 69-2 11-1 80 80 Fax: +49-(0) 69-2 11-61 80 80 E-Mail: xentric@deutsche-boerse.com | 6–22 Uhr |
XontroMakler Schnittstelle Technical Support | Telefon: +49-(0) 69-2 11-1 12 81 E-Mail: sysclhelp@deutsche-boerse.com | 6–22 Uhr |
XontroMakler Schnittstelle Connection and Change Management | Telefon: +49-(0) 69-2 11-1 1000 | 8–17 Uhr* |
z/OS-Connections | Telefon: +49-(0) 69-2 11-1 1000 E-Mail: sysclhelp@deutsche-boerse.com | 0–24 Uhr* |