| Hotline | Kontaktdaten: | Service-Zeiten |
Access Products Produktmanagement | Telefon:
+49-(0) 69-2 11-1 16 90 Fax:
+49-(0) 69-2 11-61 16 90 E-Mail:
accessproducts@deutsche-boerse.com | 9–17 Uhr |
Cash Markets Operations Hotline für funktionale Fragen zum Handel |
| |
CBF (CASCADE)** Client Services Domestic | Telefon:
+49-(0) 69-2 11-1 11 77 Fax:
+49-(0) 69-2 11-61 11 77 E-Mail:
csdomestic@
clearstream.com | 8–18 Uhr |
CBF (Creation)** Client Services International
Settlement | Telefon:
+49-(0) 69-2 11-1 83 20
+49-(0) 69-2 11-1 83 40 Fax:
+49-(0) 69-2 11-61 83 20
+49-(0) 69-2 11-61 83 40 E-Mail:
csfra.int@clearstream.com | 8–18 Uhr |
CEF Back Office Data + Services | Telefon: +49-(0) 69-2 11-1 15 40
Fax: +49-(0) 69-2 11-6 11 54 0
E-Mail: datafeeds@deutsche-boerse.com | 7–18.20 Uhr |
Connectivity Service CASCADE | Telefon:
+49-(0) 69-2 11-1 15 90 Fax:
+49-(0) 69-2 11-61 15 90 E-Mail:connectfrankfurt@
clearstream.com | 8–18 Uhr |
Connectivity Service** CREATION | Telefon:
+352-243-38110 Fax:
+352-243-638110 E-Mail:connectlux@clearstream.com | 8–18.30 Uhr |
DWP Technical Helpdesk | Telefon:
+49-(0) 69-2 11-1 77 00 Fax:
+49-(0) 69-2 11-1 35 21 E-Mail:
dwpsupport@deutsche-boerse.com | 0–24 Uhr |
EEX Intraday Energy Trading Technical Support | Telefon:
+49-(0) 69-2 11-1 48 48 E-Mail:
technical.support@deutsche-boerse.com | 0–24 Uhr |
Eurex Clearing** Helpdesk Securities Clearing (worldwide) | Telefon:
+49-(0) 69-2 11-1 19 40 Fax:
+49-(0)69-2 11-1 43 34 E-Mail:
ccp@eurexclearing.com | 7–19 Uhr |
ExServes Coordination | Telefon:
+49-(0) 69-2 11-1 10 70 Fax:
+49-(0) 69-2 11-61 10 71 E-Mail:
exserves@deutsche-boerse.com | 9–17 Uhr |
Historical Data Webshop Back Office Data + Services | Telefon:
+49-(0) 69-2 11-1 10 33 E-Mail:
hdp@deutsche-boerse.com
| 7 – 18.20 |
Host via Internet Technical Support | Telefon:
+49-(0) 69-2 11-1 10 00 E-Mail:
technical.support@deutsche-boerse.com | 6–22 Uhr |
Mainframe Services Technical Support | Telefon:
+49-(0) 69-2 11-1 10 00 E-Mail:
technical.support@deutsche-boerse.com | 6–22 Uhr |
MD+S Interactive Back Office Data + Services | Telefon:
+49-(0) 69-2 11-1 10 77
Fax:
+49-(0) 69-2 11-6 11 07 7
E-Mail:
data.fileservice@deutsche-boerse.com
| 7 – 18.20 |
Regulatory Reporting Hub Business Operations Back Office Data + Services | Telefon:
+49-(0) 69-2 11-1 12 00 Fax:
+49-(0) 69-2 11-6 11 200
E-Mail:
rrh@deutsche-boerse.com
| 7 – 18.20 |
SNA-Services (Clearstream Banking, Services
Frankfurt, Braintrade, Xontro, BWS) Technical Support | Telefon:
+49-(0) 69-2 11-1 10 00 E-Mail:
technical.support@deutsche-boerse.com | 6–22 Uhr |
SWIFT-Service-Bureau Technical Helpdesk | Telefon:
+49-(0) 69-2 11-1 31 23 Fax:
+49-(0) 69-2 11-1 29 61 E-Mail:
swift_sb@deutsche-boerse.com | |
TREMIR Back Office Data + Services | Telefon:
+49-(0) 69-2 11-1 13 20 Fax:
+49-(0) 69-2 11-60 80 94 E-Mail:
tremir@deutsche-boerse.com | 8–17 Uhr |
Vestima+ Helpdesk
| Telefon:
+352-243-32833 Fax:
+352 243 – 38250 E-Mail:
csvestima@clearstream.com | 8.30–18.30 Uhr |
Vestima+** Connectivity Service | Telefon:
+352-243-38110 Fax:
+352-243-638110 E-Mail:
connectlux@clearstream.com | 8–18.30 Uhr |
WSS Back Office Data + Services | Telefon:
+49-(0) 69-2 11-1 11 60 Fax:
+49-(0) 69-2 11-60 80 53 E-Mail:
wss@deutsche-boerse.com | 8–17 Uhr |
WSS Online Plus Back Office Data + Services | Telefon:
+49-(0) 69-2 11-1 11 60 E-Mail:
wss@deutsche-boerse.com | 7–18.20 Uhr |
Xemac** Operations | Telefon:
+49-(0) 69-2 11-1 14 10 E-Mail:
xemac@clearstream.com | 8–18 Uhr |
Xemac Technical Support | Telefon:
+49-(0) 69-2 11-1 19 10 E-Mail:
technical.support@deutsche-boerse.com | 6–22 Uhr |
Xemac Connection and Change Management | Telefon:
+49-(0) 69-2 11-1 1000 | 8–18 Uhr |
Xentric Technical Support | Telefon:
+49-(0) 69-2 11-1 80 80 Fax:
+49-(0) 69-2 11-61 80 80 E-Mail:
xentric@deutsche-boerse.com | 6–22 Uhr |
Xetra Helpdesk Cash Markets Operations | Telefon:
+49-(0) 69-2 11-1 14 00 Fax:
+49-(0) 69-2 11-1 14 01 E-Mail:
xetrahelpdesk@deutsche-boerse.com | 7.30–20.30 Uhr |
XontroMakler Schnittstelle Technical Support | Telefon:
+49-(0) 69-2 11-1 12 81 E-Mail:
xontrohelp@deutsche-boerse.com | 6–22 Uhr |
XontroMakler Schnittstelle Connection and Change
Management | Telefon:
+49-(0) 69-2 11-1 1000 | 8–17 Uhr* |
z/OS-Connections | Telefon:
+49-(0) 69-2 11-1 1000 | 8–17 Uhr |